CONTACT

SHIPPING & RETURNS

    • Orders are carefully prepared and dispatched from our atelier in Bangkok.

    • Estimated delivery times are displayed at checkout whenever available and may vary depending on destination, carrier and customs processing.

    • Once your order has been dispatched, you will receive a confirmation email with tracking information.

    • Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

    • We ship internationally to selected destinations. Availability, shipping costs and estimated delivery times are calculated according to destination.

    • Any applicable duties and taxes will be communicated according to the shipping method and destination.

    • We hope you will be delighted with your OUDISSIME order.

    • Return eligibility depends on the destination of your order and applicable consumer law. Products must be returned unused, in their original condition and packaging.

    • To request a return, please contact us before sending any item back. We will provide the applicable return instructions.

    • If your order arrives damaged or defective, please contact us as soon as possible after delivery, including your order number and photographs of the item and packaging.

    • We will review the issue promptly and arrange a replacement or refund where appropriate.

    • If you receive an incorrect item, please contact us as soon as possible with your order number.

    • We will arrange the appropriate replacement or refund.